Our response to COVID-19
Dear Customer,
Due to COVID-19 worldwide pandemic, and in line with ongoing efforts to safeguard public health, we are adjusting our operation, both online and in our stores to promote a safe environment to our customers and employees.
In some countries we have reopened our stores, taking all necessary measures to ensure the safety of everyone.
- Our stores only allow a maximum number of people at a given time;
- All our services are suspended, except for tailoring;
- We reinforced store cleaning and we are disinfecting surfaces;
- Our stores have several hand sanitizers to be used by employees and customers;
- Our employees keep a distance from each other and customers and avoid unnecessary contact;
- Our employees comply with hygiene guidelines;
- Our employees wear a face mask;
- We are monitoring our employees’ health and taking their temperature daily;
- We recommend the use of smart payment solutions or card;
- After each sale, we disinfect counter and payment machine;
Our online store also adapted to this situation.
Our partners are complying with health and safety protocols, ensuring the total security of deliveries.
- Cleaning and disinfection of facilities is being reinforced;
- Regular hand washing and hygiene guidelines are being followed;
- Orders are prepared by an employee wearing a face mask and gloves and the package is sprayed with sanitizer before being shipped;
- Vehicles used for transport of packages are thoroughly cleaned every day;
- Couriers sanitize hands before every delivery;
Exchange policy and refunds
- In order to help our customers, we reduce the shipping fee and lowered the minimum spend for free shipping;
- We extended our return policy to 90 days;
- We have free delivery for orders above 200AED (UAE), 599AED (Oman), 59BHD (Bahrain), 49KWD (Kuwait) and 599SR (Saudi)
Customers care
Our Dubai-based Customer Services team is now working remotely to ensure their health and wellbeing. The team is hard at work managing the current high volume of calls and online enquiries - please be assured that all enquiries will be answered in turn.
Good News! We can still take your order.
You can continue to enjoy our current amazing offers. However please expected delivery delays to all areas across the Middle East. Due to the extraordinary increase in demand and curfew regulations, we are unable to process orders within our usual delivery time. We are working hard to get your order delivered to you as quickly as possible.
Your health and safety is our utmost priority, we thank you for your patience and understanding during this period.
Our response to COVID-19
Dear Customer,
Due to COVID-19 worldwide pandemic, and in line with ongoing efforts to safeguard public health, we are adjusting our operation, both online and in our stores to promote a safe environment to our customers and employees.
In some countries we have reopened our stores, taking all necessary measures to ensure the safety of everyone.
- Our stores only allow a maximum number of people at a given time
- All our services are suspended, except for tailoring
- We reinforced store cleaning and we are disinfecting surfaces
- Our stores have several hand sanitizers to be used by employees and customers
- Our employees keep distance from each other and customers and avoid unnecessary contact
- Our employees comply with hygiene guidelines
- Our employees wear a face mask
- We are monitoring our employees’ health and taking their temperature daily
- We recommend the use of smart payment solutions or card
- After each sale we disinfect counter and payment machine
Our online store also adapted to this situation.
Our partners are complying with health and safety protocols, ensuring total security of delivers.
- Cleaning and disinfection of facilities is being reinforced
- Regular hand washing and hygiene guidelines are being followed
- Orders are prepared by an employee wearing a face mask and gloves and the package is sprayed with sanitizer before being shipped
- Vehicles used for transport of packages are thoroughly cleaned everyday
- Couriers sanitize hands before every delivery
Your health and safety is our utmost priority, we thank you for your patience and understanding during this period.