Club Rules

01. THE CLUB

• What is the Sacoor Club?
  

  • The Sacoor Club is the loyalty program of Sacoor Brothers, Sacoor Outlet, Sacoor Kids and Sacoor One, launched in 1991. Program membership provides access to unique advantages in all participating stores worldwide. Whether you are in Lisbon, London or Belgium, you will always be recognized as a Sacoor Club member with corresponding benefits.

    Our loyalty program is free to join and will make your shopping experience with us even more pleasurable. Membership gives you the chance to enhance your shopping experience with services that make every visit to our stores more rewarding.

• How do I become a Sacoor Club member?
  • To become a Sacoor Club member please visit our website – www.sacoorbrothers.com – and signup to create your account and join the Sacoor Club by accepting the terms and conditions. Alternatively, any of our staff members in any of our stores will be able to assist you with this. When you join online, your account is activated automatically as soon as you complete the enrollment process.
• Once I’ve become a member, do I get a membership card?
  • The Sacoor Club card is a card-free program. As a member you can identify yourself in any of our participating stores or by presenting your phone number and personal identification card (with a valid picture) to collect Points and redeem your benefits. Some examples of this include your personal ID card, passport or driver’s license.
• How does the Sacoor Club work?
  • The Sacoor Club allows you to win Points with every purchase you make in all our participating stores. The more Points you earn, the more benefits you can enjoy.

    The Points in the Sacoor Club program, are valued in the following way:
    
    • Tier Points are collected when you purchase from Sacoor Brothers and help you reach the next tier of membership to enter a wider world of benefits.

• How do I earn Points?
  • Earning Points quickly is naturally one of the things our Customers really care about. Every purchase at Sacoor Brothers provides you with Points, even special offers.
• How do I access my account?
  • An easy-to-use, personalized My Account greets every Sacoor Club
    member after log in. It is straightforward to navigate and lets you see your total Points, recent online transactions and other useful information at a glance. Key alerts keep you up to date and it even shows you special offers related to your tier.

02. EARNING POINTS

• How can I earn Points?
  • Every time you shop with Sacoor Brothers you earn Tier Points. They cannot be spent and are only used to build up your tier status from Silver to Gold and Platinum.
    Your Tier Points are calculated using your ticket value only, net of all deductions and discounts. 
    

    Silver 0 - 499

    Gold 500 - 1499

    Platinum ≥ 1500

• How many Tier Points do Sacoor Club members earn?
  • Sacoor Club members win a number of Tier Points equal to the value of the sale ticket, net of all deductions and discounts. This means that if your total sale ticket indicates 100.00 monetary units you will win 100 Tier Points.
• When will Points be credited to my account?
  • Tier Points are credited to your account immediately after you have made a purchase.
• Can I decide what Sacoor Club account I want to earn Points in?
  • No. Your Sacoor Club membership is personal and you must identify yourself at our stores to gain Points on your purchases. This is our procedure to guarantee that your account is protected and that you are safely entitled to your membership benefits.
• Do I earn Points whatever the garment type?
  • Yes you do. We offer Points on all fares, which applies to Tier Points.

03. MEMBERSHIP TIERS

• What are membership tiers?
  • The Sacoor Club has three membership tiers. They are Silver, Gold and Platinum. Each new Tier brings you inviting benefits that get even better as you move up tiers, so you can look forward to advantages such as free home delivery.

    Once you are a member you can start collecting Tier Points from your purchases at Sacoor Brothers. As you accumulate Tier Points you will be able to achieve Gold or Platinum membership status.

  • The number of Tier Points you have to accumulate to reach Gold
    How many Tier Points do I have to accumulate to achieve each membership status? and Platinum status vary depending on the country where you are registered in. You may find this information online.
• How many Tier Points do I earn from a purchase?
  • The amount of Tier Points you earn from a purchase matches the amount of the sale ticket that you pay.
• How long are my Tier Points valid for?
  • Your Tier Points are valid up to 12 months from the date your earning activity is completed. Your Tier Points will be removed from your account at the end of the month, one year from when they were earned.

    For example, if you earned Tier Points in June 2018, these Tier Points will expire on 30th June 2019.

• How long is my Tier Status valid for?
  • Your Silver, Gold or Platinum Tier status is valid for a maximum of 12 months from the date you are granted such status up to your annual Tier Review Date. However, if at any point during such period you have accumulated enough Tier Points to qualify for a Tier upgrade, you will be upgraded before then.
• When does my annual Tier Review Date take place?
  • Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status.
• How long do I keep my Tier benefits for?
  • Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status. Points accumulated are valid for a period of one year. Card is renewed every year, and the status is according to total of points each year.
• What are the benefits of each of the different membership tiers?
  

  • There are lots of things to look forward to in every tier, from discounts to our Suit Care benefit, and more bonus Tier Points from your purchases.

      

    • Silver Sacoor Club members are entitled to:
    - Sacoor Club 10% discount
    - Happy Days
    - Birthday Discount
    - Tailoring Services
    - Special Promotion

    
    • Gold Sacoor Club members are entitled to:
    - Sacoor Club 20% discount
    - Happy Days
    - Birthday Gift and Discount
    - Tailoring Services
    - Special Promotions
    - Sacoor Atelier (only available in certain locations)
    - Free home delivery (only available in certain locations)
    - Free suit care (only available in certain locations)
    - Event Invitations
    - Early Reservations for Special Sales
    - Partnerships

    
    • Platinum Sacoor Club members are entitled:
    - Sacoor Club 30% discount
    - Happy Days
    - Birthday Gift and Discount
    - Tailoring Services
    - Special Promotions
    - Sacoor Atelier (only available in certain locations)
    - Free home delivery (only available in certain locations)
    - Free suit care (only available in certain locations)
    - Event Invitations
    - Early Reservations for Special Sales
    - Partnerships

• Which Sacoor Club members are eligible for the program benefits?
  
  • Eligible Sacoor Club members must have reached the age of majority
    in the country where they enroll for the Sacoor Club.
• What is the “Sacoor Club discount” benefit and how do I use it?
  • If you are a Silver, Gold or Platinum member, you are entitled to use a corresponding discount:
    • Silver Sacoor Club member: 10% discount
    • Gold Sacoor Club member: 20% discount
    • Platinum Sacoor Club member: 30% discount
• Is my “Sacoor Club discount” benefit combinable with other promotions or discounts?
  • Your Sacoor Club discount is not combinable with existing offers,
    promotions or discounts.
• What is the “Birthday gift” benefit and how am I entitled to it?
  • Birthday Discount is 50% for all Tier Levels. There is no limit for the number of items customers can buy during the 7 days, starting from the effetive birthdate. Valid ID must be verified at time of purchase.
• What is the “Home delivery” benefit and how do I use it?
  • Home Delivery allows Gold and Platinum Sacoor Club members to have their tailored garments delivered to their house or hotel within a 50 km range from the store they were bought (terms and conditions apply also for online store). This benefit may only available in certain locations.
• What is the “Suit care” benefit and how do I use it?
  • Suit Care allows Gold and Platinum Club members to bring their suits to any of our Sacoor Brothers store and we will save them for you while you are travelling. We will keep them for you for a period of up to 6 months. This benefit may only available in certain locations.

04. DETAILS

• May I include my family and friends in my Sacoor Club account?
  • The Sacoor Club account is personal. Your family and friends will have to sign up for a new account if they wish to be part of the Sacoor Club.
• How can I change my personal information or details on my Sacoor Club account?
  • If you need to change your name, birth date, residency or any other information you may do so by logging in to your Sacoor Club account.
• Is it possible to change the base ‘Country’ where my Points are valued?
  • No. You need to make a new registration at sacoorbrothers.com.
• Can I have two or more Sacoor Club accounts?
  • No. You can only have one Sacoor Club account at a time.
• Can my account be accessed outside Europe by Sacoor Brothers Stores?
  • No. To protect your data, only the European stores will have access to your account.

Terms & Conditions

• Sacoor Club Terms and Conditions (PDF format)
  
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