Returns & Exchanges

If there is something you are unhappy with, you have 30 days to return - starting from the day you receive the order (at your address or in-store). Returns will only be accepted if items are in their original condition, unwashed, and unworn upon receiving. Returns cannot be done at Sacoor Blue stores. Shipping fees are nonrefundable. 

 

Item purchased Online and received at home    
  Exchanges

- KLCC, Pavilion, Bangsar, Gardens, Gurney Plaza: if you purchase Sacoor Brothers Collection (items under Man and Woman main menus, as well as any New Collection menu). Exchanges to be done at Sacoor Brothers stores.
- Genting (GPO), Mitsui, Johor (JPO), Malaca, Design Village: if you purchase Sacoor Outlet Collection (items under Outlet-Sales main menu; items identified as Outlet). Exchanges to be done at Sacoor Outlet stores.
- Johor Premium Outlet, Mitsui Outlet KLIA:  if you purchase Sacoor ONE Outlet Collection (items identified as ONE or Sacoor ONE Outlet menu). Exchanges to be done at Sacoor ONE stores.
- Exchange at Sacoor Club Stores (Empire Subang & East Coast Mall) are not possible.
- Exchanges directly from Online are not possible.

  Refund/Credit Note

- Any Sacoor Brothers or Sacoor Outlet stores if you purchase Sacoor Brothers or Sacoor Outlet Collection (any item that is not identified as ONE);
- Any Sacoor ONE stores - if the item is identified as ONE (locations: IOI City Mall, Sunway Pyramid, Johor Premium Outlet and Mitsui Outlet KLIA);
- Online, by submitting a RMA (under Profile).

  Singapore

- Exchange/return: in Malaysia (see above);
- Return: online, by submitting a RMA (under Profile). NOTE: returns of 3 or more items will be charged additional MYR 150 shipping fee.

Item purchased Online and collected from a store    
  Exchanges

- KLCC, Pavilion, Bangsar, Gardens, Gurney Plaza: if you purchase Sacoor Brothers Collection (items under Man and Woman main menus, as well as any New Collection menu). Exchanges to be done at Sacoor Brothers stores.
- Genting (GPO), Mitsui, Johor (JPO), Malaca, Design Village: if you purchase Sacoor Outlet Collection (items under Outlet-Sales main menu; items identified as Outlet). Exchanges to be done at Sacoor Outlet stores.
- Johor Premium Outlet, Mitsui Outlet KLIA:  if you purchase Sacoor ONE Outlet Collection (items identified as ONE or Sacoor ONE Outlet menu). Exchanges to be done at Sacoor ONE stores.

- Exchange at Sacoor Club Stores (Empire Subang & East Coast Mall) are not possible.
- Exchanges directly from Online are not possible.

  Refunds/Credit Notes

- Any Sacoor Brothers or Sacoor Outlet stores if you purchase Sacoor Brothers or Sacoor Outlet Collection (any item that is not identified as ONE);
- Any Sacoor ONE stores - if the item is identified as ONE (locations: IOI City Mall, Sunway Pyramid, Johor Premium Outlet and Mitsui Outlet KLIA).

 

 

 

 

 

 

 

HOW TO RETURN AN ITEM - BY ONLINE
First step: FILL IN THE RETURNS FORM ONLINE:
Login via the sacoorbrothers.com website;
Choose the option “My Account” on the top right-hand corner of the site;
Choose the item(s) that you would like to return and why by choosing one of the options available.

Select refund by Credit Note if you would like to have the refunded amount available to use in a future purchase (valid for 2 months). Otherwise, Refunds will be issued to the same payment method used to make the purchase.

Upon submitting, you will receive an email with the label from Customer Care:

- Labels from requests submitted on Thursday and Friday will be given the following week, on the next working day.

- If you decide to return directly at a Sacoor store you do not require this procedure. You may visit the store with the item(s) and our teams will guide you.

Guest Checkout: You can make a return request through the confirmation email sent to you when your order has been processed by clicking on the return link in the email to submit your return request.


Second step: PLACE THE ITEM(S) IN THE BOX
- Use the box in which you received the item or other cardboard box that is not damaged.

- Close and seal it with sellotape.

- Make sure that the box does not have any labels, adhesive or other materials of former purchases.

- Attach the return label onto the return box.

 

Third step: COLLECTION
Our logistics partner will pick up the parcel from the designated address on a given day (working days only), during office hours (9am to 5pm).

- During collection, show the QR received by email to be scanned by the driver;

- Alternatively, you may print the label and stick it to the box.

Please be present at the premise during the pickup or assign a representative if you are not available to be there during pickup date.

 

Fourth step: REFUND
- Once the item is received and analysed, our Customer Care will email you the refund request or Credit Note number (depending what you requested under First step). Refunds will be issued to the same payment method used to make the purchase.

- Please note that Shipping fees will only be refunded if there is a quality issue.

- Every returned items will undergo vigorous inspection to ensure that the items are following the specification set by Sacoor (returned items must be in its original condition, unworn, unwashed, unsoiled, unaltered and no missing pieces). Items that are deemed not following the criteria will not be refunded.

 

If you wish, please contact our Customer Care team via:


WhatsApp: +60194329087
Telephone: +60321100335
Email: customercare@my.sacoor.com

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