Returns & Refunds
Due to the high volume of online transactions across all Middle East, please expect some delays in all services provided by Sacoor Brothers and our courier partners.
Sacoor offers returns for products within thirty (30) days of receipt of the shipment to you if the product is eligible for return, during the super sales 15 days only for exchange and refund.
Please note that you can Exchange/Return items in our stores.
Special deals items are not available in our Sacoor Brothers branches however you still can be returned in any of our Sacoor Brothers branches or exchanged for different items and the price difference has to be paid.
Order/items can be returned either at any of Sacoor Brothers/Outlet stores (except Sacoor ONE) or at our online by following the below steps:
- The orders that are placed from the store, the customer has to visit the nearest store to submit the return request.
- Guest Checkout: You can make a return request through the confirmation email sent to you when your order has been processed by clicking on the return link in the email to submit your return request.
How does it work?
1- Log in online.
2- Click on your name on the top right.
3- Select the order you want to return (View Order).
4- At the bottom right click on Return.
5- Choose the item you want to return, fill in your details and click submit.
Below are the steps which you need to follow to return the order/items:
1: PACKING (Place the item in the box or bag)
a. Use the same box or bag in which you received the item, close, and seal it with tape.
b. Make sure that the box or bag does not have any labels, adhesive, or other materials of former purchases.
c. Place the Returns label (attached to the printed invoice – last part) that you received in the box of the original order along with the returned items.
2: COLLECTION
We will arrange a booking with the courier company to pick up the package from the designated address after receiving the return request.
3: REFUND
We will send you an email receipt confirmation after receiving the request and analyzing your returned product. It may take 7-10 days based on your location for a product to reach us once you return it. Once the item reaches our warehouse, allow for up to three (3) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the amount to get credited in the credit note or the same purchase card. For the Cash on Delivery orders, the refund will be issued by bank transfer, so please consider extra 14 working days to the normal timeframe.
Products eligible for returns will only be accepted under the following conditions:
1. Apparels such as swimwear, and socks are not eligible for return.
2. Apparel products are eligible for return only if they are unused, unworn, unwashed, and undamaged, with all their labels and tags completely intact, in original packaging.
3. Footwear, eyewear & bags must be returned in their original packaging with all tags completely intact.
Note: Kindly note that after the order is confirmed modifications are not possible. You can either cancel the order or create a new order with the correct size Or you can wait for the delivery and try the item if it doesn't fit you can return it and request the correct size.
Help Center
Please feel free to contact us for any further assistance:
Telephone: +97147053900
Email: customercare@ae.sacoor.com
