Returns & Refunds

"We would like to inform our valued customers that due to the high volume of online transactions currently being processed in the Middle East region, there may be some delays in the services provided by Sacoor Brothers and our courier partners. We apologize for any inconvenience this may cause and appreciate your understanding as we work to efficiently serve all of our customers."

 

"At Sacoor, we offer returns on eligible products within 30 days of the shipment being received by the customer. During our super sales event, the return period is shortened to 15 days and is only available for exchange or refund. We appreciate your business and are committed to ensuring your satisfaction with your purchase."

 

"We would like to inform our customers that they have the option to exchange or return items at any of our mall-based branches. Please feel free to visit us for assistance with returning or exchanging your items."

"While special deals items are not typically available for purchase at our Sacoor Brothers branches, we do offer the option for customers to return these items or exchange them for different items at any of our branches. If the exchanged item has a different price, the customer will be required to pay the difference. We apologize for any inconvenience this may cause and appreciate your understanding."

 
"Customers have the option to return their orders or individual items either at any of our physical stores (excluding Sacoor ONE and Sacoor BLUE locations) or through our online platform. To process a return online, please follow these steps:

"For orders placed in-store / Click and Collect, customers must visit the nearest location to request a return. Our team will be happy to assist you with this process and answer any questions you may have."

"For customers who checked out as a guest, you can initiate a return request by clicking on the return link in the confirmation email that was sent to you after your order was processed. This will allow you to submit your return request online. If you have any difficulties with this process, please don't hesitate to contact us for assistance."

"To initiate a return request for an online order, please follow these steps:

1. Log in to your account on our website.
   
   
2. Click on your name in the top right corner of the page.
   
   
3. Select the order you wish to return and click "View Order."
   
   
4. At the bottom right of the page, click on "Return."
   
   
5. Select the item(s) you wish to return, enter your details, and click "Submit."
   
   

If you have any difficulties with this process or have any additional questions, please don't hesitate to contact us for assistance."

 

"To return your order or individual items, please follow the steps outlined below:

PACKING:
a. Place the item(s) in the original box or bag, close it securely, and seal it with tape.
b. Ensure that the box or bag does not have any labels, adhesives, or other materials from previous purchases.
c. Include the returns label (attached to the printed invoice) with the returned item(s) in the box.

COLLECTION:
After we receive your return request, we will arrange for a courier to pick up the package from the designated address. Please ensure that the package is ready for collection at the agreed-upon time."

REFUND:
Upon receiving and reviewing your returned product, we will send you an email receipt confirmation. Please note that it may take 7-10 days for the product to reach our warehouse based on your location. After the returned product has been received and processed at our warehouse, it may take up to three business days for the return to be processed. It may then take an additional two to four business days for the amount to be credited to your credit note or the original payment card. For orders placed using Cash on Delivery, the refund will be issued through a bank transfer, so please allow an additional 14 working days to the normal timeframe for the refund to be processed."

Gift Cards:
It is important to note that gift cards are non-refundable and cannot be exchanged or refunded. Additionally, they cannot be reloaded or transferred to another account. It is not possible to redeem them for cash or return them for cash value. Please keep this in mind when considering the purchase or use of a gift card.

Credit Note:
It is important to note that if you choose to receive a credit note as a form of return, the credit note will be valid for 12 months and can be used to make purchases online or in our stores. Please keep in mind that it will not be possible to transfer the funds from the credit note to another account or receive a cash refund. We hope this helps clarify the terms of using a credit note as a form of return.

"We are happy to accept returns on eligible products under the following conditions:

1. Apparel items such as swimwear and socks are not eligible for return.
   
   
2. Apparel products that are eligible for return must be unused, unworn, unwashed, and undamaged, with all labels and tags completely intact and in the original packaging.
   
   
3. Footwear, eyewear, and bags must be returned in their original packaging with all tags completely intact."

 

"Please note that it is not possible to modify an order once it has been confirmed. If you need to change the size of your order, you have the following options:

1. Cancel the existing order and place a new one with the correct size.
   
   
2. Wait for the order to be delivered and try the item. If it does not fit, you can return it and request the correct size.
   
   

We apologize for any inconvenience this may cause and appreciate your understanding."

 

"If you need additional assistance or have any questions, our Help Center is here to help. Please don't hesitate to contact us using the following methods:

Telephone: +97147053900
Email: customercare@ae.sacoor.com

We are always happy to assist you and ensure that your experience with us is a positive one."