Description
•Mission
To lead Retail Excellence & Training strategy to drive Retail Sales performance, enhanced productivity, brand rankings and brand image in line with brand ambition.
To define and implement the Training strategy in line with the brand ambition
•Strategic Direction
Devise a training strategy to improve sales and brand image; with focus on developing all selling and product knowledge skills
Ensuring that the International Training Plan is delivered appropriately within the UK market
To be truly customer centric, putting the customer at the heart of the sales journey; using all elements of Retail Excellence needed to achieve those ambitions (Targets, Incentives, KPIs)
•Training Management
Organise and deliver all major seasonal training, alongside Induction training, product specific training, Selling Ceremony – whether in person or virtually
Ensure that the Retail Field Team is fully trained in the knowledge and techniques needed to reach their targets, using market visits and working with the Area Manager to identify gaps
Coach Area Managers where additional skills are needed, and train them to give them the tools they need with their teams
Ensure there is a structured training path for BCs, with the aim to show their progression
Introduction to the Brand Training where needed of retailers, new team members
•Clienteling
Be creative with the customer journey, devise proposals to enhance customer service and sales
Partner with all functions to ensure all retail opportunities are maximised (Trade Marketing etc)
Responsible for Mystery Shopping and using the results to drive improvements
•Business Basics
Use reporting to drive the business focusing on the analysis of the data to improve KPIs
Ensure that reporting is relevant and accurate for weekly, monthly reporting
Ensure that BC KPI reporting is at the heart of the business, driving improvement
•Operational Management
Ownership of Budgets (Training, Incentive, Temp Staffing)
Uniforms
BC Travel and expenses for Training
Sales reporting by the BCs
Internal Comms
Ensure excellence and efficiency in the execution across all functions of product launches
•Relationship Management
Develop and maintain strategic and meaningful relationships internally and externally: with the HQ team and across retailers (both within store and HQ)
Education, Academic Qualification and Professional Experience:
• 7+ years experience in operational roles or Business Excellence in the luxury hospitality or retail industry
• Training on Excellence Models and Quality Management System methodologies
• Understanding of the retail market in the MENA region
• Practical knowledge of analytical tools (e.g. Statistical Process Control, Project Management, Data Analysis) will be an added advantage
• Ability to manage multiple teams
• Strong presentation and communication skills
• Modelling skills on MS Excel
• Exceptional English language communication skills