Orders & Shipping
Sacoor Brothers online operate in 3 regions, Europe, Southeast Asia and Middle East. Outside these regions, it´s not possible to buy on Sacoor Online Store. It´s just possible to visit as a catalog. Furthermore, each region operates independently, so is not possible to buy in one region and choose the delivery in another region (Ex.: if you buy in Europe, you need to choose a European Country to delivery, etc.)
- The mentioned days below are “Working days”.
- Orders placed until 12pm are shipped on that day. After this hour, they will be shipped the next business day.
- During sales periods and national holidays, delivery can take longer than usual.
EUROPE
Delivery in Portugal
- Free Shipping on all purchases above 50€ for regular delivery
- Free Delivery on all purchases whose collection is at Sacoor Brothers Store;
| PORTUGAL | Delivery Time | Delivery Cost |
| Click and Collect at Sacoor Brothers Store | Inactive for undetermined time | Free |
| Collection at a designated Pickup Locations | 2 - 5 days | 2,95€ |
| Regular Delivery (Mainland) | 2 - 5 days | 3,95€ |
| Regular Delivery (Portuguese Islands) | 2 - 5 days | 9,95€ |
* For Portuguese Islands Stores, it can take more than 5 working days.
Delivery in Rest of Europe
- Free Delivery on all purchases equal and above €100 for regular delivery
- Free Delivery on all purchases whose collection is at Sacoor Brothers Store (Inactive for undetermined time);
| REST OF EUROPE | Delivery Time | Delivery Cost |
| Click and Collect at Sacoor Brothers Store | Inactive for undetermined time | Inactive for undetermined time |
| Regular Delivery (Inside European Union) | Depending on Country | 9.95 € |
| Regular Delivery (Outside European Union) | Depending on Country | 15.95 € |
*Postage costs are shown on your order. The exact price of each parcel depends on the delivery country. Customs clearances are always charged to countries outside the EU and are included in the values that those countries mention at the checkout (even orders above €150).
SOUTHEAST ASIA
**IMPORTANT NOTICE**
As our warehouse is currently going through our annual stock count process, all orders made from 8.30 pm, 15th January - 11 pm, 21st January 2021 will only be processed on 22nd January 2021 onwards.
Please expect a 5-7 working day shipment delay from 22nd January 2021. An email will be sent to you once it has been shipped. We do apologize in advance for the inconvenience caused. Thank you for being patient and understanding with us.
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During Sales Promotion, all shipments will be sent out using our partner's DHL packaging.
Gift Message & Receipt (Not Available in SouthEast Asia until further notice)
| MALAYSIA | Delivery Time | Delivery Cost |
| Click & Collect at Sacoor Stores Klang Valley | 5 - 7 working days | Free |
| Click & Collect at Sacoor Stores Penang, Melaka, Genting, Johor | 5 - 12 working days | Free |
| Regular Delivery Peninsular Malaysia | 5 - 7 days | Free |
| Regular Delivery East Malaysia | 7 - 14 days | Free |
| SINGAPORE | Delivery Time | Delivery Cost |
| Click and Collect at Sacoor Brothers Store | 5 - 7 days | SGD 20 |
| Regular Delivery | 5 - 7 days | SGD 20 |
MIDDLE EAST & GCC
IMPORTANT INFORMATION:
Good News! We can still take your order.
You can continue to enjoy our current amazing offers, however, please expect possible delivery delays due to the high volume of orders and the extraordinary increase in demand. We don't guarantee EID deliveries for international orders.
We are working hard to get your order delivered to you as quickly as possible.
Delivery
- Free Delivery on all purchases whose collection is at a Sacoor Brothers Store;
- PLATINUM & GOLD customers will have free delivery on all purchases;
- For SILVER customers, free Delivery on all purchases equal and above 200AED (UAE), 99JOD (Jordan), 499AED (Oman), 59BHD (Bahrain), 49KWD (Kuwait) and 599SR (Saudi) for regular delivery;
- For more information about deliveries in the Middle East please check the link from our carries partner: https://www.aramex.com/us/en/updates-related-to-covid-19
| UNITED ARAB EMIRATES | Delivery Time | Delivery Cost |
| Click and Collect at Sacoor Brothers Store | 1 - 3 days | Free |
| Regular Delivery | 2 - 5 days | 20 AED* |
| BAHRAIN | Delivery Time | Delivery Cost |
| Regular Delivery | 5 - 7 days | 5 BHD* |
| KUWAIT | Delivery Time | Delivery Cost |
| Regular Delivery | 5 - 7 days | 4 KWD* |
| SAUDI ARABIA | Delivery Time | Delivery Cost |
| Regular Delivery | 5 - 7 days | 90 SR* |
| OMAN | Delivery Time | Delivery Cost |
| Regular Delivery | 5 - 7 days | 90 AED* |
| JORDAN | Delivery Time | Delivery Cost |
| Regular Delivery | 5 - 7 days | 9 JOD* |
