Orders & Shipping

Sacoor Brothers online operate in 3 regions, Europe, Southeast Asia and Middle East. Outside these regions, it´s not possible to buy on Sacoor Online Store. It´s just possible to visit as a catalog. Furthermore, each region operates independently, so is not possible to buy in one region and choose the delivery in another region (Ex.: if you buy in Europe, you need to choose a European Country to delivery, etc.)

- The mentioned days below are “Working days”.
- Orders placed until 12pm are shipped on that day. After this hour, they will be shipped the next business day.
- During sales periods and national holidays, delivery can take longer than usual.

EUROPE

Delivery in Portugal

- Free Shipping on all purchases above 50€ for regular delivery
- Free Delivery on all purchases whose collection is at Sacoor Brothers Store;

PORTUGAL	Delivery Time	Delivery Cost
Click and Collect at Sacoor Brothers Store	Inactive for undetermined time	Free
Collection at a designated Pickup Locations	2 - 5 days	2,95€
Regular Delivery (Mainland)	2 - 5 days	3,95€
Regular Delivery (Portuguese Islands)	2 - 5 days	9,95€

* For Portuguese Islands Stores, it can take more than 5 working days.

Delivery in Rest of Europe

- Countries A - Germany, Belgium, Spain, France and United Kingdom;
- Countries B - Netherlands, Monaco, Luxembourg, Italy, Ireland, Denmark, Austria;
- Countries C - Sweeden, Slovenia, Slovakia, Poland, Lithuania, Latvia, Hungary, Greece, Finland, Estonia, Czech Republic, Croacia and Bulgaria;
- Countries D - Vatican, Romenia, Switzerland, San Marino, Norway, Liechtenstein and Andorra;

- Free Delivery on all purchases:

Countries A - Equal and above €200 for regular delivery;
Countries B - Equal and above €230 for regular delivery;
Countries C - Equal and above €250 for regular delivery;
Countries D - Equal and above €300 for regular delivery;

- Free Delivery on all purchases whose collection is at Sacoor Brothers Store (Inactive for undetermined time);

REST OF EUROPE	Delivery Time	Delivery Cost
Countries A	5 - 7 Days	15,95 €
Countries B	5 - 7 Days	19,95 €
Countries C	5 - 7 Days	21,95 €
Countries D	5 - 7 Days	29,95 €

*Postage costs are shown on your order. The exact price of each parcel depends on the delivery country. Customs clearances are always charged to countries outside the EU and are not included in the values that those countries mention at the checkout. Those values are customer responsability.

SOUTHEAST ASIA (MALAYSIA & SINGAPORE)

**IMPORTANT NOTICE**

Please expect delivery delays to all areas across Malaysia & SG. Due to the extraordinary increase in demand, we are unable to process orders within our usual delivery time. We are working hard to get your order delivered to you as quickly as possible. We don't guarantee Hari Raya deliveries for orders made from 8th May 2021 onwards.

Effective 1st March 2021, orders below RM 150 will be charged a shipping rate of MYR 10.00 only. This does not apply to Gold & Platinum Members.

-
- PLATINUM & GOLD customers will have free delivery on all purchases;

** Orders below MYR 150 ( Not applicable for Gold & Platinum), there is a shipping fee of MYR 10 per order.

- Gift Message & Receipt (Not Available in Southeast Asia until further notice)

- During Sales Promotion, all shipments will be sent out using our partner's DHL packaging.

MALAYSIA	Delivery Time	Delivery Cost
Click & Collect at Sacoor Stores Klang Valley	3 - 5 working days	Free
Click & Collect at Sacoor Stores Penang, Melaka, Genting, Johor	5 - 12 working days	Free
Regular Delivery Peninsular Malaysia	3 - 5 days	Free /MYR 10**
Regular Delivery East Malaysia	7 - 12 days	Free / MYR 10**

**IMPORTANT NOTICE**
Effective 1st April 2021, orders to Singapore via DHL Express will be charged a shipping rate of SGD 35. In the meantime, please note that we are making it a priority to find better shipping options and rate for you.

SINGAPORE	Delivery Time	Delivery Cost
Click and Collect at Sacoor Brothers Store	2 - 3 days	SGD 35
Delivery	2 - 3 days	SGD 35

MIDDLE EAST & GCC

IMPORTANT INFORMATION:

Good News! We can still take your order.
You can continue to enjoy our current amazing offers, however, please expect possible delivery delays due to the high volume of orders and the extraordinary increase in demand. We don't guarantee EID deliveries for international orders.

We are working hard to get your order delivered to you as quickly as possible.

Delivery

- Free Delivery on all purchases whose collection is at a Sacoor Brothers Store;
- PLATINUM & GOLD customers will have free delivery on all purchases;

- For SILVER customers, free Delivery on all purchases equal and above 200AED (UAE), 99JOD (Jordan), 499AED (Oman), 59BHD (Bahrain), 49KWD (Kuwait) and 599SR (Saudi) for regular delivery;

- For more information about deliveries in the Middle East please check the link from our carries partner: https://www.aramex.com/us/en/updates-related-to-covid-19

UNITED ARAB EMIRATES	Delivery Time	Delivery Cost
Click and Collect at Sacoor Brothers Store	1 - 3 days	Free
Regular Delivery	2 - 5 days	20 AED*