Returns & Refunds

Return Policy Overview

At Sacoor, we prioritize customer satisfaction and strive to provide a seamless return experience. Below is a comprehensive overview of our return policy to ensure clarity and transparency:

Standard Returns:

Eligible products can be returned within 30 days of receiving your shipment.

Super Sales Event:

Returns are accepted within 15 days during this exclusive event, exclusively for exchange or refund.

Hassle-Free In-Store Returns:

Visit our conveniently located mall-based branches for quick and easy returns and exchanges.

Special Deals Returns:

Items under special deals are returnable or exchangeable at any of our branches. Please note that price differences may apply.

Please note that alteration services are not available for items purchased from "SPECIAL DEALS"

Returning Click & Collect Orders:

For in-store or Click-and-collect orders, initiate a return by visiting the nearest Sacoor Brothers store. Our dedicated team is ready to assist you throughout the process.

Flexible Return Options:

Choose how to return your order or items—either drop off returns at our physical stores (excluding Sacoor ONE and Sacoor BLUE locations) or initiate returns through our user-friendly online platform.

Step-by-Step Online Returns:

Returning items online is a simple process:

1-Click your name in the top right corner.

2-Select the order and click "View Order."

3-Click "Return" at the bottom right.

4-Choose items, enter details, and hit "Submit."

5-Preparing Your Returns:

6-Follow these steps when preparing your returns:

7-Place items in the original box or bag and securely seal it.

8-Ensure no previous labels or adhesives on the packaging.

9-Include the returns label from the printed invoice inside the box.

Collection Process:

After initiating your return, we'll schedule a courier pickup from your designated address. Please ensure the package is ready at the agreed time.

Guest Checkout Returns:

If you purchased as a guest, follow these steps to initiate a return:

1-Check Your Email: Locate the confirmation email.

2-Click the Return Link: Use the provided link within the email.

3-Submit Your Request: Fill out the return request form.

Need Help? Contact us for assistance.

Smooth Refund Procedure:

Here's what to expect during the refund process:

Receive an email confirmation upon return receipt.

Allow 6-8 days for the product to reach our warehouse.

Warehouse processing takes up to three business days.

Expect an additional 2-4 business days for the refund amount to appear on your credit note or original payment card.

Cash on Delivery orders are refunded via bank transfer, allowing an extra 14 working days.

Gift Cards and Credit Notes:

Gift Cards are non-refundable, non-exchangeable, and cannot be converted to cash.

Credit Notes are valid for 12 months, usable online or in our stores. They cannot be transferred or converted to cash.

Eligibility Criteria:

Some items like swimwear and socks are non-returnable. Eligible items must be unused, unworn, undamaged, with labels and tags intact, and in the original packaging. Footwear, eyewear, and bags must be returned with the original packaging and intact tags.

Order Modifications:

Once confirmed, order modifications aren't possible.

For size changes:

Cancel the order and place a new one.

Receive the order, try the item, and return it for the correct size.

Get in Touch:

For any questions or assistance, our Help Center is at your service:

Telephone: +97147053900

Email: customercare@ae.sacoor.com

Important Note: Non-Refundable Shipping Fee

Please be advised that the shipping fee associated with your order is non-refundable. This policy applies to all orders, regardless of the delivery destination or circumstances. We appreciate your understanding and cooperation.